Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ductsure.com.au.

Personal information we collect

When you visit www.ductsure.com.au, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.

As you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier.
– “Log files” track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through www.ductsure.com.au, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we speak of “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How do we use your personal information?

We use the Order Information we collect to fulfil orders placed through the site (including processing payment information, arranging shipping, and providing invoices and/or order confirmations).

Additionally, we use this Order Information to:
– Communicate with you;
– Screen for potential risk or fraud;
– Provide information or advertising related to our products or services when aligned with your preferences.

We use the Device Information we collect to help identify potential risks and fraud (particularly via your IP address), and more generally to improve and optimize our website by analysing customer browsing behaviour and measuring the performance of our marketing campaigns.

Sharing your personal information

We share your Personal Information with third parties to help us use your information as described above.

For example:
– We use Shopify to power our online store.
– We use Google Analytics to help us understand how customers use the site.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas), or protect our rights.

Behavioural advertising

We use your Personal Information to deliver marketing communications and advertising that may be relevant to your interests. You may control or limit personalised advertising by adjusting the privacy and advertising settings on your browser, device, or online platforms you use.

Do Not Track

Please note that we do not alter our site’s data collection and usage practices when we detect a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the details below.

Additionally, if you are a European resident, we note that we process your information to fulfil contracts (such as processing orders placed through the site) or pursue our legitimate business interests. Your information may also be transferred outside Europe, including to Canada and the United States.

Data retention

When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@ductsure.com.au or by mail using the details below:

Ductsure
594–602 Boundary Street
Toowoomba, QLD 4350
Australia